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Freshsales Pricing

AI-powered CRM from Freshworks with built-in phone, email, and chat — strong value for SMBs.

Per SeatVerified March 16, 2026Visit Freshsales →
$0 (up to 3 users)Starting price
4Plans available
YesFree option
3Hidden cost warnings

Pricing Plans

as of March 16, 2026
Free plan supports up to 3 users, free forever. Freshsales also offers a "Freshsales Suite" (combining CRM + marketing automation) at different pricing — plans below are for Freshsales CRM only.
Free
$0
Up to 3 users. Free forever.
  • Contact & account management
  • Deal pipeline (1 pipeline)
  • Built-in email
  • Mobile app
  • Basic reporting
Growth
$11
/user/mo · billed monthly, no contract. Annual billing available at $9/user/mo.
  • AI-powered lead scoring
  • Custom fields & workflows
  • Built-in phone & email
  • Visual sales pipeline
  • Mobile app
Pro
$47
/user/mo · billed monthly, no contract. Annual billing available at $39/user/mo.
  • Multiple sales pipelines
  • Advanced forecasting
  • AI-powered deal insights
  • Team collaboration tools
  • Duplicate contact management
  • Territory management
Enterprise
$71
/user/mo · billed monthly, no contract. Annual billing available at $59/user/mo.
  • Custom workflows & modules
  • Advanced analytics & dashboards
  • Dedicated account manager
  • IP allowlisting
  • Audit logs

Prices shown reflect first-hand vendor research, third-party procurement data, and publicly available information as of the date noted. Actual pricing may vary based on contract size, negotiation, and vendor discretion. How we research pricing →

Hidden Costs

3 items
Why this matters
The advertised starting price is rarely the price you pay at scale. These are the costs buyers most commonly encounter after signing — ones that aren't prominently disclosed on the pricing page.
Phone credit add-ons
Built-in calling is included but minutes are not unlimited. Outbound calling minutes and phone numbers are purchased separately and add up quickly for high-volume teams.
FreshDesk sync requires Pro tier
If you use FreshDesk for customer support, syncing it with Freshsales requires the Pro plan ($39/user/mo) — the integration is not available on Growth despite both products being in the Freshworks suite.
Workflow add-ons
Additional automated workflows beyond plan limits require purchasing add-ons, which are billed annually if you are on an annual plan.

Negotiation Reality

What we know

Freshsales is generally priced competitively at list. Larger teams (10+ seats) and annual commitments have the most negotiating room. Freshworks as a company is growth-focused — end of quarter timing and competing quotes from HubSpot or Pipedrive can move the number.

Negotiation intel is based on first-hand vendor research conducted by the SBB team, third-party procurement data, and community-reported contract outcomes. Individual results vary. Discounts are not guaranteed.

General tips
  • —Ask at end-of-quarter — sales reps have monthly and quarterly targets
  • —Get competing quotes before your first call
  • —Ask specifically about first-year discounts vs. renewal rates
  • —Request a multi-year rate even if you plan to buy one year

Compare Freshsales with alternatives

See how it stacks up against Salesforce, HubSpot CRM, Pipedrive.

Open Comparison Tool →

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